Matchanna | FAQ

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When can I expect my first package?

Depending on your location, you should expect to receive your first package within 2-3 weeks of signing-up.

When will I get my next subscription package?

From the 2nd package onward, we process monthly shipments during the first week of every month, so expect to receive your next Matchanna package during the 2nd week of the month.

Is there a way to track my package?

If you need to know the location of package, please drop us a line at and we will email you a tracking number.

Are there any additional charges?

We treat our customers the way we would like to be treated. There are no additional charges - period!

Can I hold back a Matchanna delivery or skip a month of my subscription?

Sure thing. Please just drop us a line at before month end, and we can set that up for you.

How can I cancel my subscription?

Just send an email to, with “CANCEL” in the subject line, and we’ll take care of it.

How can I become a Matchanna affiliate?

We can provide you a personalized referral code that saves your friends $3 off the order, and gives you a $2 monthly cash reward for each purchase they made with that code. Please send us a note at, and we can send you the code!

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